privacy policy

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Our privacy policy

"DBBalance Ltd." respects your privacy. We do not sell, rent or loan any identifiable information regarding our customers to any third party. Any information you give us is held with the utmost care and security.

This privacy policy sets out our privacy practices. Please take time to review this privacy policy as it tells you how your personal information will be treated by us.

Any questions regarding our privacy policy should be directed to DBBalance's privacy policy manager at support@dbbalance.com, or alternatively see the section Contacting us of this document.

Use of information

"DBBalance Ltd." will not collect any personal information about individuals except when specifically and knowingly provided by such individuals. Examples of such information are: name, company, postal address, email address, phone number and product commentary.

We will use the personal information provided to us in order to:

  • process orders submitted by you;
  • customize the service we provide to you;
  • administrate or otherwise carry out our obligations in relation to any agreement you have with us;
  • anticipate and resolve any problems with any goods or services supplied to you;
  • carry out market research and surveys and track sales data;
  • send you our newsletter, where this is requested by you;
  • to send you follow-up communications relating to software downloaded from our site; and
  • send you information about our other products and services.

We may collect any personal information provided by you to us through this website or via one of our telephone operators, or we may collect this information through your email or other communications with us. Certain information is collected automatically, as described later in the privacy policy.

We may also ask you for other optional information such as what sort of equipment/device/software/database vendor you use and what other subjects interest you. If you choose to give us this information, we will use it to help us to provide you with the best possible service that is personalized to your needs and preferences.

Although we do not make it compulsory to give us every item of information we ask for, the more information you volunteer (and the more accurate it is), the better we can tailor our services for you.

Certain services, such as payment processing, are offered in conjunction with our business partners. In such cases, we may need to share your personal information with them in order to provide these services. Please note that certain services may be unavailable if you do not want to disclose the personal information you are asked for.

IP addresses

When you download evolution version from our site, we automatically log your IP address which is recognized by our web server. We use IP addresses to help us administer the site and to collect broad demographic information for aggregate use.

Non personal information

"DBBalance Ltd."  may share non-personal aggregate or summary information regarding its customers with partners or other third parties, such as information relating to the number of users linking to our site from their sites but we do not sell or share any information at the individual level.

Disclosures

Other than the disclosures referred to in this policy, we will not disclose any personal information without your permission unless we are legally obliged or entitled to do so (for example, if required to do so by Court order or for the purposes of fraud or other crime).

Information about products and services

It is very important to us that we provide you with the highest level of service. In order to help us do this, from time to time we may send you, with your consent, details of our products and services which we think may be of interest to you. If at any time you do not wish to continue to receive these details, then send a blank email message to support@dbbalance.com.

Security

We have implemented technology and policies to help safeguard your privacy from unauthorized access and improper use. We will continue to monitor and update security measures as new technology becomes available as appropriate to the site.

Third party sites

We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our site and recommend that you check the policy of each site you visit.

In addition, if you linked to our site from a third party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.

Contacting us

If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by sending an email to us at support@dbbalance.com or by contact us.

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