F.A.Q.

 >> Evaluation questions 

Q  I haven't completed my evaluation and would like to extend  my trial period. How can I do this?
A Generally we believe that 14 day period is enough to evaluate the product. But in exceptional case we are ready to consider an opportunity to extend the evaluation period. If you really need to do this please email us your request.
 
Q  Do you offer demos or evaluation copies?
A Yes, we offer downloadable, fully-functional 14 day evaluation copies of all software  
 
Q  What evaluation restrictions exists with your tools?
A  All evaluations are fully-functional.  The only restriction is a the 14 day evaluation period.

 >> Licensing questions

 >> Purchasing questions

Q  Are there any special discounts if I purchase more than 1 license?
A Yes, you can receive up to 30% discount when buying multiple licenses.
 
Q  How can I place a Purchase Order?
A Yes. As a corporate client, you can order our software by placing a purchase order.

Please send us your official order on company letterhead via fax or email.
Please include the following information:
   The product name and the specific product ID: 
   The requested quantity 
   The name the product will be licensed to 
   Your billing address and your delivery address, if different 
   Name, phone and fax number of the contact person for your order 
   The e-mail address to which the order confirmation and invoice should be sent,
        and your e-mail delivery address, if different 
   The requested billing currency
Once the PO is received we license the requested software for you and send you Invoice and the link to download the software.
You can download, install and start to use the software
Your company should pay the order within 30 days after the date of the Invoice issue.
The LICENSE KEY will be sent to you immediately after receiving the payment.

 >> Reseller Program

Q Do you offer discounted pricing as a Reseller for all dbBalance Products?
A As a Reseller, you will receive discounts on all dbBalance Products. Please see the reseller
   discount map page for pricing or contact dbBalance sales for more information on pricing.

Q Can I upgrade to the next Pricing Level in the future?
A Yes, the level of your discount is based on the volume of your sales. Please see the reseller 
    discount map page for pricing or contact dbBalance sales for more information on pricing.

Q After I sign up, how can I contact your Reseller Support?
A Mail on reseller@dbbalance.com, dbBalance gives you immediate answers to your questions.

Q Are there any annual or periodic Reseller fees imposed by dbBalance?
A dbBalance does not impose any Reseller fees.

Q What is the difference between Reseller and Distributor?
A "Reseller - status" means that we start our cooperation with new partners; "Distributor" is a long
    term business partner with excellent sales results who has established his own network of
    Resellers

Q If a customer purchases a product through Reseller, will that customer be able to receive support
    from dbBalance, or only from Reseller?
A Reseller should support their customers. However, there is always the possibility to contact our 
   support team.

Q  Can a reseller let its users download the trial version of dbBalance products from its site?
A No, your customers should download all our binaries directly from our servers. Just place links to 
   correct page(we can prepare appropriate pages on different languages).

Q  Will customers place orders to a Reseller or directly to dbBalance?
A Your customers will place order with Reseller. Reseller will purchase required number of licenses
    by placing an order with dbBalance.

Q  How to purchase the license(s)?
A Reseller will be able to place an online order, by getting an access to Order subsystem
   (dbBalance will issue an appropriate username and password for authorized reseller). After order is 
   placed and the payment is settled the required product(s) and license(s) will be provided by
   dbBalance within 24 hours.

 >> Technical questions

Q  What database servers does CDBS software supports?
A For access to databases the software uses ODBC interface. This allows it to realize access 
   practically to any data store managed by any database management system. Our QA teams have 
   tested software's work against Oracle, MS SQL Server©, MySQL, PostgreSQL, DB2, Sybase,
   Paradox, Microsoft Access©, FoxPro and others.

Q I logged in my database as normal. But I can not see any of the Tables or Views and most of the 
   program icons and commands are disabled.
A Probably you are connecting to the databases, using credentials of some db user that is not owner
   of any db schema. In order to see all schemas that the user has permission to see please try to
   connect, using All schemas mode:
   Before connecting:
       1. Right-click on DSN in the CDB's connection tree
       2. Select "Properties" option of popup menu. 
           The "Connection properties" dialog is displayed.
       3. Select "Settings" tab of the dialog
       4. Select "All Database Schemas" option from "Schema 
           Mode" dropdown list
       5. Press "Apply" or OK button to save the new settings.
   This option allows user to see all permitted tables, not only the tables which are included into his 
   schema.

Q  Does the your tool compare/synchronize Stored Procedures?
A CDBS is able to compare and synchronize Stored Procedures of homogeneous databases. Stored
   Procedures are very special database objects. Their syntax, for example, differs from vendor to 
   vendor. Therefore we don't see any possibility and any sense to compare SP of heterogeneous
   databases.

Q CDBS is saying some tables have data differences, despite they look identical. Why?
A The compared textual data, despite it look identical, can differ by presence of invisible
   leading/trailing white spaces. You can configure the comparator to ignore such differences. In order
   to do this 
      1. Right-click on the data source connection in the connection tree and select Properties item of 
          the popup menu. The Connection Properties dialog is displayed.
      2. Go to Settings tab of the dialog
      3. Select  All Database Schemas option from 
    Schema mode dropdown listand press OK or Apply button to save the new settings

Q  Whether CDBS supports scheduling feature?
A Yes. CDBS supports scheduling of batch comparison and synchronization. CDBS has its own 
   scheduling mechanism and there is no needs to use a third party schedulers, as Windows 
   Scheduler etc.

Q  Does your comparator provide any facility to 'mask' data that we expect to be different?
A Yes, you can tell CDBS to ignore some fields while comparing, to do this. In order to do this,
   select a field and right-click on it. The drop-down menu that appears offers the options for the
   specific field: to enable/disabe it or to set it as an order field.

Q I have a table in two databases which are identical, but the field order is different. Can CDBS to
    ignore this difference?
A Yes. You can sort the fields in the alphabetical order before run the comparison, synchronization
   or migration.

Q Is it possible to synchronize only a subset of data, instead of an entire table? For example, I want 
   to synchronize only rows that meet certain conditions...
A In order to do this you can use the Virtual Tables feature of the product. The Virtual Tables tables 
   are SQL SELECT statements stored in the internal application database on local machine and
   registered for specific data source.
   It can display only rows that meet specific conditions, or merge data that is stored in several
   tables. You can compare synchronize and migrate those Virtual Tables as you compare,
   synchronize and migrate the regular tables. It is clear that by synchronizing the Virtual Tables you
   synchronize the phisical tables, whose data is represented by the Virtual Tables.

Q I am trying to migrate/synchronize data between source table which has the column order as
   col1,col2,col3,col4 into destination table which has the colum order as col1, col3, col2, col4. My
   intention is that the values of col2 of source table should go into col2 - not col3 - of destination
   table. Is there any way in the tool to change the mapping of the columns in a source and
   destination tables?
A In order to do this you can use the Virtual Tables. Just create the Virtual Table that represents the
   data of source table, but has the desired column order - i.e. the order that corresponds to column
   order of destination table. Now you can synchronize or migrate data between the created virtual
   table and the destination table.