F.A.Q.: Purchasing Questions

Online

The best way to purchase CDBS Software is online by credit card, via our web site. Just visit Purchase section of the site, select the desired product and press "Buy now" button...

Purchase Orders

Purchase Orders are available for Corporate Customers. Please send us a signed Purchase Orders on your company letterhead via email or fax.

• Online orders are filled normally within a few minutes
• E-mail responses are handled within an hour typically during normal working hours
• Purchase orders are usually processed within 24 hours

Please contact us at sales@dbbalance.com

1. Go to Purchase Page
2. Select a product you want to purchase and press Buy Now button
3. Specify number of users that will use the software concurrently and press Next button.

We accept the following major credit cards and Debit cards: Visa, MasterCard, American Express, and Discover.

We are using Plimus e-Payment system for processing all our online orders. Plimus is well known company that is committed to safe and secure processing and fraud protection. Plimus security is generally regarded as one of the strongest that is available.

Actually we issue the license, build and upload setup package, and send you license, download and installation instructions within 3-4 hours after we got notification from the e-Payment system that the payment is settled.
The invoice and all the documents related to the purchase you will get by email immediately after the payment is done.

No taxes are charged for any order, regardless of state/country, including purchase orders processed directly through DBBalance Ltd. or online orders processed via PLIMUS.

DBBalance offers a fully functional 30-day evaluation period, and we suppose that customers have enough time to be sure, that the software they are going to pay for, meets all their requirements. Therefore we don't offer refunds on demand.
However, we will consider requests based on bugs/defects that we can't resolve in a reasonable period of time.
We require support information and customer assistance in our steps to resolve the issue, which will be the primary focus.

Refunds due to lacking features, unsuccessful or partial recoveries or other non bug-related issues that could have been evaluated during the evaluation period won't be considered.

In certain cases, we may offer a partial refund.

Currently we have reseller agreements with several companies worldwide: in US and Canada, Japan, UK, Germany, Netherlands, France and Spain.
Partial list of our resellers you can see here.
Please contact our Sales Team to get more info.

Yes, of course.
Generally, we offer three levels of distribution partnership: agent, reseller and distributor.

• At the distributor partner level we work with our partners to create an annual joint marketing plan and sales targets which outlines support levels, training programs, co-marketing, promotion and the corresponding prepayment and discount schedules
• Our reseller partners prepay for a set number of licenses on an annual basis which earns the partner the appropriate discount schedule
• Our agents receive a discount based on a one-time sales to a third party with a discount schedule based on the number of copies sold

Typically we starts from 10% discount for agents. If you are interested to become our agent we can grant you 10% discount on any of our software in addition to our regular volume discounts, of course. The only thing we need from you in this case is your signature to our reseller agreement. As soon as the agreement is signed we will register you as a reseller and send you permanent coupon code, that will provide you with the 10% discount.

Please contact our Sales Team for more information

Yes, we will calculate the total number of users in all of the licenses for all products you are going to pay for. We grant you discount according our general discount policy : 25% discount for 2-user and more license and 35% discount for 10-user and more license.

Yes. Our multi-user license discounts are:

• 25% OFF for 2 ÷ 9 - user license
• 35% OFF for 10 and more - user license

Yes. The price for such upgrade is equal to the difference between price of previously purchased license of CDBS Comparator Lite and price for the license of CDBS Studio or CDBS Comparator Pro.

Yes, each time when you pay for a new license we take into account the total number of users in all of the licenses you paid for. We grant you discount according our general discount policy : 25% discount for 2-user and more license and 35% discount for 10-user and more license.

Yes. We offer significant discounts for academic, non-profit and charitable organizations or associated individuals. The discount can be up to 100%. The size of the discount is being defined for each case individually.
Please send us your inquiry on your company letterhead by email or fax, specifying the product you need and following info:

• How do you plan to use the software?
• How many users will use the software accroding your plans?

Yes. We offer both Site and Enterprise licenses for each of our product.